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Office 365 ProPlus ist being renamed kommen sie 365 Apps zum enterprise. Weil das more information about this change, read this blog post.


This short article discusses how kommen sie troubleshoot die activation issues in Office from Office 365. Activation fails and you obtain one the following verfehlt messages:

We space unable kommen sie connect right now. Please check your network and try again later.

Sorry, we can"t connect kommen sie your account. Please try again later.

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This worry might it is in caused über one des several circumstances. Follow this steps to help troubleshoot ns issue. After each step, examine to see whether the issue is fixed. If not, proceed to ns next step.

Step 1. Identify and fix activation issues von using the Support and Recovery Assistant zum Office 365

The Support und Recovery Assistant app runs on fenstern PCs and can help sie identify and fix activation concerns with Office 365.Office 365: Use the Support und Recovery Assistant zum Office 365

Step 2. Inspect whether you"re behind a proxy server

Are freundin behind a proxy server? If you"re not sure, ask her administrator. If so, freundin (or your administrator) might schutz to change the proxy setups for fenstern HTTP clients. Kommen sie do this, follow these steps:

Open a Command sofort window as an administrator. Kommen sie do this, click Start, kind cmd.exe an the find box, right-click cmd.exe in the list, und then click Run as administrator.Type the following command, and then press Enter:

netsh winhttp set proxy

Step 3. Check whether you"re behind a firewall

Are sie behind a firewall? If you"re not sure, ask your administrator. If you"re behind a firewall, it might have to be configured to enable accessibility to the following:

Each firewall will have a various method zum enable access zu these URIs. Examine your software"s documentation zum instructions or ask your administrator kommen sie do this zum you.

For more info about 365 Apps for enterprise URLs und IP addresses, see the adhering to article: Office 365 URLs und IP resolve ranges

Step 4. Examine whether you have the suitable license

Sign in to die Office 365 portal.Click Settings
und then click Office 365 settings.Locate ns Assigned licenses area.If you seen The latest desktop computer version of Office, then you have bei Office subscription assigned correctly.

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Step 5. If freundin previously activated in Office 2013 regimen on ns computer, try zu remove ns existing product key

To manually remove existing product keys for bei Office 2013 program, follow these steps:

Open a Command erinnerung window, form one des the adhering to commands, und then niederdrücken Enter:

If you"re running 64-bit fenster with 32-bit Office:

cscript.exe "%ProgramFiles(x86) OfficeOffice15ospp.vbs" /dstatusIf you"re to run 32-bit Windows, or running 64-bit Office through 64-bit Windows:

cscript.exe " OfficeOffice15ospp.vbs" /dstatus Examine die output. Look for und locate the belastung five characters of the set up product key.

Remove all product keys. To remove a product key, type the following command und then press Enter:

cscript ospp.vbs /unpkey: Here"s an example des the output von steps 5a with 5c: